VSA BULLETIN
November 16, 2007

ICBC'S Mobile Road Service: Helping you help your customers

Mobile Road Service provides a convenient, valuable customer service for vehicle buyers and dealers in British Columbia. Unique to this province, the program supports vehicle sales by allowing Autoplan brokers, on a regular basis, to process ICBC transactions at the premises of auto dealers. Thanks to this service, B.C. car buyers can drive away from a dealership in their new vehicle, fully insured.

Recently, ICBC introduced some enhanced monitoring and enforcement policies aimed at ensuring the long-term integrity of Mobile Road Service (MRS). The VSA supports this renewed commitment, as it is the best way to maintain a service that provides great benefits to customers and auto dealers alike.

We'd like to bring the following to your attention:

The service of the MRS agent is for the purpose of completing a sale between a dealer and another person. Here are the services which MRS brokers can provide to your customers from a dealership location:

• new plate and transfer transactions
• transfers of vehicle ownership
• new registrations
• cancellations
• plate renewals for
• clients at automobile dealerships (including wholesalers, auctioneers and rental firms)
• dealership employees (unsolicited transactions only)
• leased vehicles registered to a subsidiary of one of the above businesses

There are some key points for you to be aware of:

• only MRS brokers may process insurance transactions from automobile dealerships
• transactions must be in support of the sale and transfer or straight purchase of a vehicle – MRS brokers cannot service walk-in customers who are not making a vehicle purchase
• it is the customer’s right to choose their broker -- customers will be asked to sign a disclosure statement to ensure they’re aware of this

ICBC regional staff will visit MRS brokers on-site at dealerships around the province, to help ensure that this program continues to work to everyone’s benefit.

ICBC staff will:

• conduct a brief, informal and friendly interview with the MRS agent to determine his or her familiarity with the program rules and procedures
• check the MRS agent’s work space

It is in everyone’s interest to ensure that the Mobile Road Service continues to provide a valuable service to auto dealers and customers.

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