FILE NUMBER: 06-70973

HEARING DATE: Apil 16, 2008

IN THE MATTER OF THE MOTOR DEALER ACT R.S.B.C.1996 C.316 AND
THE BUSINESS PRACTICES AND CONSUMER PROTECTION ACT S.B.C. 2004 c.2

COMPLAINANT: JOHN NILSSON AND LISA NILSSON

MOTOR DEALER and/or SALESPERSON: EAGLE RIDGE PONTIAC BUICK GMC LTD. (COQUITLAM) (Dealer #8214)

ISSUE:

• Consumers claimed deceptive act by dealer in describing vehicle options that did not exist.
• Consumers claimed deceptive act by dealer in describing a price benefit where one did not exist.
• Consumers claimed deceptive act by dealer in promising to take back vehicle and refunding the purchase price.

OUTCOME:

• Consumers were aware of the non-existence of the options prior to purchasing the vehicle.
• Consumers misapprehended the price benefit based on their own faulty research and assumptions.
• Consumers did not rely on any promises to return the vehicle and getting a refund.
• Claim against the dealer was dismissed.

COMPLETE DECISION: File 06-70973 Hearing Decision File Nilssons v Eagle Ridge July 25, 2008

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