FILE NUMBER:

HEARING DATE: November 26, 2007

IN THE MATTER OF THE MOTOR DEALER ACT R.S.B.C.1996 C.316 AND
THE BUSINESS PRACTICES AND CONSUMER PROTECTION ACT S.B.C. 2004 c.2

COMPLAINANT: REGISTRAR

MOTOR DEALER and/or SALESPERSON: KAMLOOPS FORD LINCOLN LTD. (Dealer # 7778)

ISSUE:

• Misrepresented a vehicle history, including collision damage
• Failed to disclose its out-of-province origin
• Used "exaggeration, innuendo or ambiguity" to misstate a material fact (cracked rear axle)

OUTCOME:

• Dealer paid costs of the hearing and investigation - $800
• Ordered to refund consumer the entire payment of $3,645.34

COMPLETE DECISION: Noted above

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